FAQ | Wilton

Ordering

You will automatically receive an email confirming all details about your order within one hour of when your order was placed.

If you don't receive confirmation of your order within 24 hours, send us an email at customerservice_crm@wilton.com or call 1-800-794-5866, and a Consumer Care Specialist will be happy to check the status of your order. Our Consumer Care Representatives answer email inquiries and phone calls from 8am-4:30pm Central M-Th and 8am-1pm Central Fri. To check your order status, please provide us with the following information: your order number, email address, billing zip code and the date you order was placed.

Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send an email to customerservice_crm@wilton.com or call our Consumer Care Team at 1-800-794-5866. Representatives are available to answer your emails or calls from 8am-4:30pm Central M-Th and 8am-1pm Central Fri.

You can check the status of your order by going to the Order Status page and entering your order number, email address and billing zip code.

We accept return requests for most of our products. However, we do not offer exchanges. Replacement or substitute product must be purchased separately. Click here for our full return and exchange policy.

We do not support multiple addresses per order. We recommend placing one order per shipping address.

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

You will automatically receive an email confirming all details about your order within one hour of when your order was placed.

Shipping & delivery

We have Standard and Expedited shipping options and they vary by delivery destination. Please check our Shipping Information to learn more.

We can only deliver to a P.O. Box address for Standard shipping option. This is not available if you choose Expedited shipping. Please check our Shipping Information to learn more.

Wilton.com offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses.

At this time, we only offer shipping to the US & Canada from Wilton.com. View our Shipping Information to learn more.
To find out where our products are available in your country, please send an email to InternationalSales@wilton.com.

Most of our products can be shipped to Canada with the exception of select food and licensed products. Please view our shipping policy to learn more.

wholesale

If you are looking for an international wholesale account, please email InternationalSales@wilton.com.

If you are looking for a Canada wholesale account, please email WiltonCA@oetker.com.

To open a United States wholesale account, we require the following:

An opening order of at least $1,000, with every consecutive order totaling at least $150
Agree to not sell Wilton products on Amazon, Walmart, or any other third-party marketplace
Commit to at least 3 orders per year

If you can comply with the above, please send an email to WholesaleNewAccount@wilton.com with the following:

A short summary of your business and the Wilton products you are interested in
A completed application, which can be downloaded from Wilton for Business website.
A copy of your resale tax certificate. If you do not send us your reseller certificate, we will charge tax on your items.

Once we receive your completed and signed application, we will review. Please allow at least 2 weeks for review. If approved for an account, we will put you in touch with an Account Representative who can help you with your opening order.

where to buy

The Wilton Naperville office is our corporate headquarters - no retail store on-site. Wilton products are available at many major retailers—explore products on Wilton.com, then click “Buy Online” to see which retailers carry them, or use our store locatorstore locator find a store near you.

For US and Canada residents, Wilton products are available at many major retailers and online stores. You can explore products on Wilton.com, then click “Buy Online” to shop at select retailers or use our store locator to find a store near you.

If you live outside the US and Canada, please send an email to InternationalSales@wilton.com to find out where you can buy Wilton products in your country.

The Wilton Outlet is permanently closed, but you can still find Wilton products at major retailers. Visit Wilton.com. to explore products and click “Buy Online” to see which retailers carry them, or use our store locator to find a store near you.

online security

We take commercially reasonable steps to secure your information. For example, the checkout process for wilton.com uses SSL (Secure Socket Layer) technology to encrypt and secure transmission of your personal infomation. We admit that no computer system is 100% secure, and there are inherent risks associated with any online transaction. When you use an e-commerce website and submit payment information, you do so at your own risk. Please review our privacy policy for more information.

Please review our Privacy Policy for more information.

A cookie is a small text file that is automatically saved by your browser on your computer. Your browser cannot save cookies unless you allow it to do so.

Our site uses cookies to identify you as a unique visitor and to personalize your shopping experience. For example, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your cart will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie.

product safety

We understand your concern regarding the warning on your product. Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. More information is available on the California government's Proposition 65 Warnings Website. The chemicals on this list include chemicals, such as acrylamide, that the FDA allows in food. Wilton follows the FDA requirements for acrylamide. Acrylamide isn’t added to the product, but present as a result of the baking process and is present in many items including items baked at home and coffee. For more information on acrylamide, please see the FDA's Acrylamide Questions and Answers website.

payment methods

You may choose to pay with a Credit Card (Visa, MasterCard, American Express, Discover).

gift & gift cards

Unfortunately, at this time we no longer offer gift cards or certificates for purchase on wilton.com.

Unfortunately, at this time we cannot accept The Wilton School gift cards as a form of payment on wilton.com.

If you have an old gift card that you think still has a balance, please contact customer service either at 800-794-5866 or our email customerservice_crm@wilton.com.

Contact customer service either at 800-794-5866 or our email customerservice_crm@wilton.com.

product information

Unfortunately, at this time we no longer offer gift cards or certificates for purchase on wilton.com.

Unfortunately, at this time we cannot accept The Wilton School gift cards as a form of payment on wilton.com.

If you have an old gift card that you think still has a balance, please contact customer service either at 800-794-5866 or our email customerservice_crm@wilton.com.

You can enter either a keyword, such as brand or color, or a product number in the search box. The search engine will then take you to the corresponding results page.

We do not require registration to take advantage of our product warranties. If you have any issues or concerns with your product, you can contact us directly at 1-800-794-5866 or email us at customerservice_crm@wilton.com and we'll be glad to help. For replacements under the warranty, we request pictures of the damaged or defective item to serve as proof of purchase and determine whether it is eligible for replacement. Please note, our warranty does not cover normal wear and tear, misuse, or damage inflicted by the consumer.
For a complete copy of our warranty, please see our Warranty Information page.

We label for the top 8 allergens and note all allergen-related information on product packaging, including whether allergens are present in the product, on shared equipment or in the manufacturing plant. If an allergen is not mentioned on the label, it is not in the facility. Since our manufacturing environments change from time to time, the packaging is always the best place to look.

While we carefully label for wheat in our products and any potential cross-contamination with wheat, we do not label any product as gluten free. In addition, some of our manufacturing facilities may produce other items that do contain gluten and there is always a risk of cross contamination when wheat is present in the manufacturing facility. To reduce the risk of cross-contamination, allergen plans and protocols are in place at all facilities where Wilton products are manufactured. Please email us at customerservice_crm@wilton.com if you have additional questions or concerns.

We do not certify or guarantee that any of our products are Vegetarian or Vegan. Although there may be no known animal by-products in the food itself, we can’t guarantee that refined sugars were not processed with Bone Char. Some products may be at risk of cross contamination with animal products processed on the same equipment or in the same facility. We are happy to provide additional information when available on specific ingredients upon request.

Currently in North America, we do not have any Halal-certified products. We are glad to offer additional ingredient information about specific products or ingredients upon request.

We do have some Kosher certified products. Please reach out to customerservice_crm@wilton.com with the item/stock number of the product you are inquiring about.

For more product help and how-to’s, visit Tips & How-Tos page.

Wilton Product Guides

Wilton does not review any unsolicited ideas, inventions, suggestions, or materials. We do this to avoid misunderstandings if we (or someone we are working with) develop something that seems similar to what you would like to submit.

Product Expiration

There is a stamped-on manufacturer date code on the product; we use a Julian Date calendar and go off the first five digits of this code. For example: 19114, the first two numbers are the year (2019), and the last three numbers (114) are the day of the year out of 365, which is April 24. Freshness ranges vary by product. Please contact customerservice_crm@wilton.com with your lot code and item/stock number for further assistance.

If the item(s) you have are out of their freshness range, they are not harmful if consumed, but they may not perform or taste as a fresh batch would.

Below are common freshness dates:

Candy Melts Candy are freshest if used within 18 months
Icing Colors are freshest if used within 36 months
Fondant is freshest if used within 18 months
Color Right Food Coloring is freshest if used within 24-48 months
Sprinkles are freshest if used within 24-36 months
Creamy White Decorator Icing is freshest if used within 12 months
Meringue Powder is freshest if used within 24 months
Gingerbread and Cookie Kits are freshest if used within 12 months

Check out our blog post on How to Read Wilton Manufacturing Dates for more infomration.

Recipes & Decorating Ideas

When searching on wilton.com, please ensure you click on the Learn tab to find all our recipes, ideas and class results or check out our recipes and decorating ideas tab on the main menu for more tips, tricks and inspiration.

Press Release

The best way to contact us about anything press or media related is by sending an email to pressroom@wilton.com.

Please email pressroom@wilton.com.

Please allow at least 10 working days. If you have a shorter deadline, please call us immediately and we will do our best to accommodate your needs.

Yes, please email pressroom@wilton.com.

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