Your Shopping Experience Is Secure
We have made securing your data a priority. When a purchase is made, we use Secure Sockets Layer (SSL) technology to ensure that your information is encrypted. This means that no one else can read it while it is being transmitted over the Internet. SSL is regarded as the industry standard among encryption technologies, and is among the encryption technology available today for secure commerce transactions.
Wilton Return & Exchange Policy
Not completely satisfied with it? Don't worry! Returns and exchanges are easy. All returns and exchanges must be received within 180 days of the purchase date. And, since every order is shipped with an itemized invoice as well as complete return instructions, simply follow the detailed instructions for a quick, easy no-hassle return.
If you have any questions regarding our Return & Exchange policy, please contact us at CustomerService-Wilton@herrschners.com or call us anytime at 1-888-373-4588.
Download our Return Center Form - for orders place prior to October 1, 2012
Shipping Policy & Rates
Wilton.com orders are processed and shipped through our partner, Herrschners, Inc. Our standard method of shipping is a combination of UPS ground service and the US Postal Service.
US Shipping Rates
|Order Subtotal||Standard Shipping||Rush Shipping|
|$0.00 - $4.99||$2.95||$11.95|
|$5.00 - $9.99||$3.95||$12.95|
|$10.00 - $19.99||$5.95||$14.95|
|$20.00 - $34.99||$7.95||$16.95|
|$35.00 - $49.99||$9.95||$18.95|
|$50.00 - above||$0.00||$9.00|
* Shipping rates and available options for international orders will be presented during the checkout process.
Orders Shipping to United States:
Rush delivery is available within the continental United States for an additional $9.00. Your order will deliver in-stock merchandise within 3 business days of shipment.
Orders Shipping Outside of United States:
Rush Shipping fees will vary for Rush orders shipped outside of the continental United States. Your order will be delivered within 3-5 business days of shipment. The Rush Shipping fee will be displayed on the Shipping Method selection page during checkout.
Please provide a street address. No P.O. boxes. We may have items due to size or availability that are not available for rush delivery. These will be noted in the product copy as well as in the checkout. Rush charge still applies to orders which qualify for free shipping.
Yes, Wilton.com ships internationally. We have identified, by product, which countries each item is eligible to be shipped. Please refer to the product's information page for the list of eligible countries.
Additionally, please note the following on all orders shipping to addresses outside the United States:
- Shipping rates and available options for international orders will be presented during the checkout process.
- It is your responsibility to pay all tariffs, duties and taxes.
- Any orders refused by customers upon delivery will be subject to return handling fees.
- Licensed products cannot be shipped to countries outside the U.S. and Canada.
- All orders are subject to merchandise availability. Pre-order and back order products are not available for shipment outside the United States.
Countries we currently ship to:
Orders being shipped to a PO Box or a Military Address (AA, AE, AP) are shipped via the United States Postal Service. PLEASE NOTE: Orders shipping to APO/FPO addresses may take 4-6 weeks for delivery.
To send your package to an APO/FPO address is easy. When entering your Shipping Address, please note the following:
- The Country must be "United States"
- The City must be entered as either "APO" or "FPO"
- The State must be selected as either "Armed Forces America" "Armed Forces Europe" or "Armed Forces Pacific"
- You must enter your Zip code
- Always remember to enter your full name, grade, and PSC or unit number.