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Contact Us

Please use the search form at the top of the page to find the answers to your questions. If you need further assistance, please contact the appropriate office listed below. Emails sent to the wrong email address may not be answered in a timely manner.

You may also submit a Customer Support request or comment using our Online Customer Support Request Form.

Wilton Customer Service

Call 1-888-373-4588 for the following:

  • To place an order by phone
  • Damaged or defective products
  • Returns, exchanges or refunds
  • Questions related to an order placed on Wilton.com

Call 1-800-794-5866 for the following:

  • Product use & instructions
  • Requests for replacement parts or materials

All other inquires:

Wilton Industries
2240 W. 75th St.
Woodridge, IL 60517
Phone: 1-800-794-5866
Fax: 630-963-7196 or 888-824-9520
Customer Support Request Form
Return Center Form

Canadian Business Requests

Wilton Industries Canada
98 Carrier Drive
Etobicoke, Ontario
Canada M9W5R1
Phone: 416-679-0790 or 800-387-3300
Fax: 416-679-0798
Email: Canadasales@wilton.ca

View Wilton Canadian Distributors

International Business Requests

Wilton Industries
2240 W. 75th St. #1B
Woodridge, IL 60517
Phone: 630-963-7100
Fax: 630-810-2712
Email: internationalsales@wilton.com

International Sales Frequently Asked Questions

View Wilton International Distributors

Media Relations:

We are happy to assist you in gathering information, images or products. We can help you with food crafting ideas and recipes for entertaining, special occasions or "just because" baking and celebrations. Contact us at pressroom@wilton.com

Blogger Relations

If you are a blogger interested in working with Wilton, please contact us at pressroom@wilton.com or DM @wiltoncakes on Twitter.

The Wilton Store

7511 Lemont Road
Darien, IL 60561
Phone: 630-985-6000

Our hours are:
Monday-Friday 10am-8pm
Saturday 10am-6pm
Sunday 11am-5pm

Wilton School of Cake Decorating and Confectionery Arts

7511 Lemont Rd.
Darien, Il. 60561
Phone: 630-810-2888 School Coordinator
Email: Wiltonschool@Wilton.com

Wilton State/County Fair Program

Email: fairs@wilton.com

Sign up your fair using our online form.